Are you a leader that gets the best out of people?
Would you like to get more done with fewer resources? Do you wish your team stepped up more to solve problems so that you didn’t always have to?
Some leaders make everyone around them smarter
We’ve all experienced two different types of leaders.
- Leaders who need to be the smartest person in the room and drain the intelligence, energy, and capability from the people around them. Diminishers.
- Leaders who intentionally amplify the capabilities and smarts of the people around them. Multipliers.
The limitation on your team’s performance may just be you.
I’ve had the good fortune to work for Multipliers at many points in my career. And unfortunately had the soul crushing experience of being in an organization led by a Diminisher. The funny thing is the whole organization knew it – except the leader. He didn’t recognize the negative impact he had on everyone around him.
Are you a “genius” or a “genius maker”?
If you want a smarter organization, you need to focus on bringing out the genius in the people around you. Not on having all the answers yourself.
The restaurant business is a people business. We serve others. You guest experience is delivered not in Headquarters, but by individual team members and managers on the front lines every day.
A lot of restaurant leaders worked their way up in Operations where the Manager is very hands on. You need to solve problems and have the answers. But that habit becomes a trap as you expand your leadership footprint.
If you act like you’re the smartest person in the room, you suck all the oxygen out of the room for anyone else.
Multipliers spend their energy building a great team by building culture, attracting the right people, and making everyone around them better. They’ve learned to use their knowledge and insights to increase the intelligence and capacities of their people. Whenever they walk into the room, new ideas emerge and problems are solved.
The benefits of being a multiplier
‘Multipliers’ are capable of accessing up to 90% of the talent of people and organizations. In contrast, it’s just 48% for ‘Diminishers’, the leaders who leave talents untapped, for example by failing to show trust, maintaining too much control or being too directive on how work should be done.
Multipliers get more out of their people:
- Double productivity
- Get twice the intelligence out of the team
- Create a culture in which new ideas thrive
The net effect is that these empowering leaders create organizations that deliver better results, attract the best talent, and grow good people into great team players.
Best of all, developing the capabilities of the team is the most rewarding part of being a leader.
If you’re curious how to get more ROI from your team, learn more about what makes a great Multiplier leader (an importantly the traps to avoid becoming an accidental diminisher).
Multipliers: How the Best Leaders Make Everyone Smarter. By Liz Wiseman